Sampson Family Therapy Services, LLC holds the health and well-being of our clients and providers in the highest regard. At this time with the COVID-19 community spread concerns we have moved to the contingency plan that best protects our more vulnerable staff and client population. We continue to closely monitoring the recommendations and directives by the CDC, IDPH, and the Governor's office to ensure we know what is most appropriate in care provision.

We have swiftly enacted alternative service delivery methods for tele-mental health via the video platform thera-LINK and the option to use telephonic sessions as a backup when tele-mental health care is not an option. All the while we are also increasing sanitizing efforts, removing easily contaminated toys and other materials from our offices, and are working as a collective team to care for our staff's individual and family needs so we remain healthy and available to care for those we serve.


As of 09/01/2020 we are entering Phase Two of reopening and will remain in this phase until further notice: 


Phase Two of Re-opening: At this time we are only allowing in-person sessions for those experiencing worsening symptoms with no improvement seen through teletherapy/telephonic sessions, a client's insurance mandates in-office session for coverage of services, and/or teletherapy is clinically inappropriate for the type of service being provided if all of the following conditions are met:

  1. Client's agree to wear a mask while entering the practice premises, within common areas, and as directed by their provider.

  2. Clients will adhere to the safe distancing precautions Sampson Family Therapy Services, LLC has set up. Our waiting rooms are currently closed.

  3. Clients agree to wait in their car or outside until no earlier than 5 minutes before their appointment time.

  4. Clients are free from being categorized in the high-risk category for COVID-19 exposure complications OR are willing to sign the Sampson Family Therapy Services, LLC COVID-19 Informed Consent Form

  5. Clients understand and agree to pay their cost-sharing payments at time of service as insurances are no longer waiving copays/coinsurance/deductibles for teletherapy.

  6. Clients are able to pass the symptom test before each session.

    • Fever or chills (Temperature is to be taken before each session and must be below 100 degrees Fahrenheit.

    • Cough

    • Shortness of breath or difficulty breathing

    • Fatigue

    • Muscle or body aches

    • Headache

    • New loss of taste or smell

    • Sore throat

    • Congestion or runny nose

    • Nausea or vomiting

    • Diarrhea

  7. If a client has been exposed, even vaccinated clients, they must contact their provider directly as soon as they learn of exposure or illness. Do not call the front desk and leave a message unless you have already contacted your provider.

  8. Clients will wash hands or use alcohol-based hand sanitizer when entering the building.

  9. Clients will keep a distance of 6 feet and there will be no physical contact (e.g. no shaking hands) with your provider [or staff].

  10. If the client is a child, caregivers will make sure that the child follows all of these sanitation and distancing protocols. Additionally, caregivers will not wait in the waiting room while the child is being served. Caregivers will go back to their car or outside until their provider alerts the caregiver that they can come to consult/retrieve the child.

  11. Clients will take steps between appointments to minimize your exposure to COVID-19.

  12. Clients agree that if they have a job that exposes them to other people who are infected, they will immediately let the provider know.

  13. Clients agree that if their commute or travel for work (to include traveling outside of Iowa) or other responsibilities or activities put them in close contact with others (beyond family), they will let the provider know.

  14. Clients agree that if a resident of their home tests positive for the infection, they will immediately let their provider know and understand they will then begin/resume treatment via telehealth.

If you have questions about your coverage benefits regarding tele-mental health services we urge you to contact your insurance company to clarify your options. Sampson Family Therapy Services providers do not assume responsibility to know each client's tele-mental health service benefits and clients are responsible for payment of attended services.